1. Healthcare Management
a. Demonstrate leadership, communication, and interpersonal skills as they relate to
management within a healthcare organization.
A considerate yet direct approach and thorough communication within any department at the right time can lead to employee buy in and successful changes. In the Healthcare Management Course, I completed a mid-term case analysis titled "Your Unhappy Duty Case Study in Healthcare Supervision." For this case study, employees were working cohesively until there was change created by the CEO of the organization. The employee’s attitude and motivation changed as a result, thus creating a negative outcome. Considering how the employees would receive this change, discussing it with them, and getting their input before demanding change may have resulted in a positive outcome. Asking for input from those that will be directly affected by the change creates an opportunity for the team to feel included in decision making. This approach supports that leaders need to be aware of the different types of personalities and be able to communicate and interact with them appropriately to receive positive feedback. A strong leader will empower their employees through effective interpersonal skills bringing out the best in the team while also implementing necessary change.
As a leader, it is important to discover your own strengths and have the ability to gain insight in understanding other personality types in order to effectively communicate with team members. The Healthcare Management class had a module about managing different personalities and how it relates to effective communication and interpersonal skills using the Myers and Briggs’ 16 personality types. This artifact “Managing Different Personalities” compares my personality strengths as well as explains the traits of someone that would possess opposite qualities. This provides comprehension in how to professionally work through conflict resolution successfully with contrasting personality types. Personality also involves an individual’s experience of the world like environmental factors, role models, and social interactions; and how these three things shape an individual trait. With the knowledge of the different types of personalities among employees, leaders with diverse interpersonal skills will help create a positive work culture.